"by default Chronosly include
6 months Support Policy"
We don’t offer custom works support
Find out what's included in Support for Chronosly LITE version
License key validation is needed for each new client support
Support doesn't include:
- Any kind of custom works and custom modifications
- WordPress theme incompatibilities
- External (Not developed by Chronosly) plugin incompatibilities
- Guidance for HTML templates
- CSS customization
- Multiple sites (for users with Single site usage)
- Microsoft Internet Explorer issues
Chronosly LITE has limited support
Support Tickets management
1. Version type (FULL version clients have priority over LITE version tickets)
2. Importance (critical issues have priority, e.g. sites down, fatal crashes or other bugs)
3. Time/date received
Our Support Dept. is committed to ensuring that it will send feedback to clients and users within 48hours.
Other Support information
Chronosly support is based in Barcelona (GTM+2). Please, take into account that our support staff might be taking some rest during (our) night to better solve your issues during the day ;)
Weekends, official dates (e.g. Christmas) and national (Spanish and European) holidays might delay our Support Department's answers and tickets.
Chronosly Support Dept. will always manage your issues with care and trate you with respect. We pride ourselves on good manners and premium quality support. Our staff also deserve the same. Using amenaces, coercion and bad language will not accelerate your ticket.
We know all your issues are URGENT, but we also have other URGENT issues from other clients. Perhaps by checking our FAQ section you will be able to find the solution to your urgent issue.