Chronosly Support policy

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Chronosly FULL version (transparent) Support for Chronosly FULL version

"by default Chronosly include
6 months Support Policy"

chronosly-warning-logo-lq We don’t offer custom works support

Find out  what's included in Support for Chronosly LITE version Chronosly LITE (Free) version (transparent)

 

chronosly-tips-logo Support includes:

License key validation is needed for each new client support

  • Fixing installation issues
  • Issues and questions about Chronosly features
  • Issues and incompatibilities with Chronosly addons
  • Issues and incompatibilities with Chronosly templates
  • Guidance on how to take maximum advantage of Chronosly plugin

 

chronosly-warning-logo-lq Support doesn't include:

 

Please, understand that we would like to help all our clients with their custom works and modifications but this would simply not be feasible.

 

Chronosly LITE (Free) version (transparent) Support for Chronosly LITE version

chronosly-warning-logo-lq Chronosly LITE has limited support

The support available with this version will be found in the Chronosly FAQ section. Please check that section to find the answers to your questions and many other Chronosly topics.

 

For an extended version, with additional features available, including assistance and support, we suggest that you upgrade to Chronosly FULL version.

 

Support Tickets management

Tickets received from many different sources: Contact form, WordPress forum, Codecanyon forum will be classified and resolved by Support Dep. and  Development Depts. in the following order:

1. Version type (FULL version clients have priority over LITE version tickets)
2. Importance (critical issues have priority, e.g. sites down, fatal crashes or other bugs)
3. Time/date received

Our Support Dept. is committed to ensuring that it will send feedback to clients and users within 48hours.

 

 

Other Support information

Chronosly support is based in Barcelona (GTM+2).  Please, take into account that our support staff might be taking some rest during (our) night to better solve your issues during the day ;)

Weekends, official dates (e.g. Christmas) and national (Spanish and European) holidays might delay our Support Department's answers and tickets.

Chronosly Support Dept. will always manage your issues with care and trate you with respect. We pride ourselves on good manners and premium quality support. Our staff also deserve the same. Using amenaces, coercion and bad language will not accelerate your ticket.

We know all your issues are URGENT, but we also have other URGENT issues from other clients. Perhaps by checking our FAQ section you will be able to find the solution to your urgent issue.